Return Policy

We have a 30- day return policy, which means you have 30 days after receiving your item to request a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

To be eligible for a return your item must be in the same condition that you received it, unworn or unused, with the tags still on, and in its original packaging.

You'll also need the receipt or proof of purchase and invoice number.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at info@caffeinatedcharacters.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Items sent back to us without first requesting a return will not be accepted.

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
  • Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
  • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

Exchanges
The fastest way to ensure you get what you want is to return the item you have once you receive the return instructions via email, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@caffeinatedcharacters.com

We only offer refunds for damaged or mislabeled products, not for buyer's remorse. Please remember that some colors may may vary and are not the exact color that you see on your computer screen. 

Unfortunately, all products are made to order and are not sold in stores or stored in a warehouse. If you have any other questions or concerns please don't hesitate to reach out to me directly via email info@caffeinatedcharacters.com